Returns & Refunds Policy

At Wishmond, we are committed to offering thoughtfully curated products designed to enhance everyday living through quality, functionality, and modern design. We want you to feel confident with every purchase.

We recommend using your product for a minimum of 14 days to properly evaluate its features and benefits. If you are not satisfied after this period, you may be eligible for a return under our 30-day return policy, subject to the conditions outlined below.

For any return or refund inquiries, please contact us at contact@wishmond.com.

Order Cancellation

Orders may be changed or cancelled within 24 hours of being placed. After this timeframe, the order may have already entered processing or fulfillment, and cancellation may no longer be possible.

If a cancellation request is approved within the 24-hour window, the refund will be processed within 7 business days. Processing times may vary depending on your payment provider and location.

30-Day Return Policy

You may request a return after 14 days of product use and within 30 days of delivery, provided the item meets our return conditions.

Please note:

    • Original shipping fees (if applicable) are non-refundable.
    • Returned items must be in acceptable condition, unless the return is due to a confirmed defect.

To initiate a return, please contact us via:

To help us process your request efficiently, please include your order number or the name and email address used at checkout.

Damaged or Defective Items

We take great care in packaging our products to reduce the risk of damage during transit. An item is considered damaged or defective if it arrives with a manufacturing defect or is physically broken.

Cosmetic damage to outer packaging (such as dents or minor box damage) that does not affect the product itself is not considered a damaged item.

If your item arrives damaged or defective, please notify us within 24 hours of delivery by emailing contact@wishmond.com and include clear photos of the issue. If approved, we will arrange a replacement or appropriate resolution at no additional cost.

We do not offer refunds or replacements for items damaged due to normal wear and tear, misuse, accidental damage, or improper handling.

Shipping & Delivery Responsibility

While we strive to ensure timely delivery, Wishmond is not responsible for shipping delays or issues caused by factors beyond our control, including but not limited to courier delays, customs processing, weather conditions, or other logistical disruptions.

Once an order has been handed over to the courier, delivery responsibility lies with the shipping provider. For delivery-related issues, customers are encouraged to contact the courier directly. Wishmond is not responsible for lost, stolen, or delayed packages once shipped.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout. If an incorrect address is submitted and we are not notified within 24 hours of placing the order, we cannot guarantee a replacement or refund.

Policy Updates

Wishmond reserves the right to modify or update this Return & Refund Policy at any time. The version in effect at the time of purchase will apply. Customers are encouraged to review this policy before completing an order.

By purchasing from Wishmond, you acknowledge and agree to the terms outlined in this Return & Refund Policy.